Careers

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact?

Community Enterprise Queensland (CEQ) seeks Expression of Interest for the role of Store Support Administrator.

As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 30 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities. Your role will be based in the busy and culturally diverse Cairns Support Office.

Summary

The Store Support Administrator will be responsible for assisting the Operations team with data integrity within the payroll and time sheeting systems, assistance to stores, maintaining inventory of non-stock items, reporting from the procurement systems, and general administration tasks.
Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, the Store Administration Officer will work in alignment with the CEQ vision and values and plays an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice

Qualifications & Experience

• Previous experience working in a similar role within the retail environment is desirable but not essential
• Previous experience working in a large and complex business desirable, but not essential.

Software & Systems Experience

• Intermediate to advanced level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams). Advanced skills in Excel will be highly regarded
• Knowledge of file sharing applications such as OneDrive and SharePoint will be highly regarded
• Experience with inventory management programs, with Grocery Manager/Smart Retail or Pronto an advantage
• Experience in payroll or time tracking software, particularly Humanforce, will be highly regarded.

Team

• Work as part of the Operations Team, and provide support to the Store Support Manager as reasonably required
• Build and foster collegial relationships across all teams in the business to ensure high team member engagement, productivity and the success of CEQ
• There will be opportunity to travel to CEQ stores on occasion, though this is never mandatory.  It would involve assisting with daily store operations or other projects and may extend outside normal working hours.
• Work in a cross-cultural team environment and provide peer support to other team members in remote locations

Digital

• Developing competency in the ethical use of AI technologies where appropriate and approved by the Store Support Manager and General Manager Operations.

Key Duties and responsibilities include but are not limited to

• Under direction of the Store Support Manager, produce informational material for stores in a range of formats
• Assist with fulfilment of store non-stock orders including pick and pack, liaising between stores and the Freight team, replenishment of stock and inventory control requirements for non-stock merchandise
• Build and maintain a good working relationship with all team members with focus towards engagement and communication between store teams and the support office
• Under the direction of the Retail Manager, provide guidance and support to Store Managers and Senior Operations team members on the effective use of the timekeeping system (Humanforce), including accuracy of timesheets, checking of rosters, and verification forms
• Provide administration support for the GM Operations & Retail Manager. Attend team meetings and take notes when requested
• Other reasonable duties as requested by the General Manager Operations and/or the Senior Operations team.

Essential Requirements

• Excellent attention to detail with very good numerical, verbal, and written communication skills
• Experience or knowledge of working in a remote location and as part of a cross cultural team
• Experience with inventory management software
• Ability to adapt to changing priorities within the team
• Ability to form open and honest relationships
• Ability to understand and manage confidential information.
• Current Criminal History check – no more than 3 months old.

Annual Performance Partnership

CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI’s aligned with the Strategic Priorities of the business and the CEQ values.

The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.

Our key benefits:

• 4 weeks annual leave & 17.5% leave loading
• Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)
• Employee assistance program (counselling & support services) available
• Opportunity for career growth
• Workplace health and wellbeing initiatives

Applications Welcome 

To apply for this career opportunity please click apply via Seek and attach a copy of your resume and cover letter.

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact?

Community Enterprise Queensland (CEQ) seeks Expression of Interest for the role of Finance Officer – Accounts Receivable.

As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 30 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities. Your role will be based in the busy and culturally diverse Cairns Support Office.

Summary

The Finance Officer provides support in the areas of cash management and reconciliations to General Ledger for financial transactions.  The Finance Officer also provides support to ensure accounts are finalised to allow for period reporting.

Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, the Finance Officer will work in alignment with the CEQ vision and values and plays an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.

Qualifications & Experience

• Hold or working towards a Certificate III in Accounts Administration is desirable, but not essential.
• Previous experience in a similar role with similar responsibilities in a multi-site commercial or government environment.
• Demonstrated ability to manage a large customer ledger and working in a large and complex business desirable, but not essential.

Software & Systems Experience

• Intermediate to advanced level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Experience using whole of enterprise systems – specifically Pronto Xi or similar ERP systems.
• Familiar with the operations of computerised based debtor systems.
• Demonstrated ability to use productivity applications and web-based banking software.

Team

• Work as part of Corporate Services within the Finance team and provide support to the Financial Accountant as reasonably required.
• Build and foster collegial relationships across all teams in the business to ensure high team member engagement, productivity and the success of CEQ.
• Ability to work in a cross-cultural team environment and provide peer support to other team members.

Digital

• Developing competency in the ethical use of AI technologies where appropriate and approved by General Manager- Corporate Services.

Key Duties and responsibilities include but are not limited to

• Daily cash receipting to accounts and processing of debtor transactions as required.
• Match eftpos and ATM receipts to bank statement.
• Reconcile and close cash register drawers for designated stores.
• Organise cash drops for all Stores including liaising with Store Staff, Airlines and Cash Service Providers.
• Create payments in banking application software for cash transfers.
• Prepare month-end reconciliations for accounts where required.
• Perform month end and year end close off processes as required.
• Resolve any subsidiary ledger coding issues where required.
• Maintain customer relations through high level customer support including follow-up on outstanding debtor accounts.
• Manage credit limits and enter payment plans where appropriate.
• Manage and process CEQ Christmas Club applications and payments.
• Process electronic payments for customer refunds as required.
• Review and update the administration manual as required.
• Work on special projects as required.
• Assist the Accounts Payable function in the preparation of payment runs weekly if required.
• General administration tasks associated with finance department functions.
• Print invoices and file when required.
• Store filing.
• Monitor WH&S to ensure staff safety and a safe workplace.

Essential Requirements

• Excellent customer service skills and telephone etiquette.
• Ability to quickly learn new software applications and use same.
• Current Criminal History check – no more than 3 months old.

Annual Performance Partnership

CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI’s aligned with the Strategic Priorities of the business and the CEQ values.

The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.

Applications Welcome 

To apply for this career opportunity please click apply via Seek and attach a copy of your resume and cover letter.

Check out our Current Seek Listings here

First Nations people are encouraged to apply.

Are you ready to embark on a career journey that offers professional growth with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact?

Community Enterprise Queensland (CEQ) seeks a dedicated individual/s to fill the pivotal role of Store Management couple. 

As critical team members, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 30 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is “caring, every day, always”) and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journey, apply for this role.

About the role

The Management couple is to provide effective and efficient management of the day-to-day operations of the Remote Store business, ensuring financial viability of the store, adequate employing levels, effective merchandising, compliance with all legislative and company policies and procedures and adherence to operational budgets under the guidance of the Regional Manager Operations.

Essential Duties and Responsibilities

• Supervise the financial operations of Remote Store, including sales figures, end of day registers and safe reconciliation, stock control, shrinkages, data entry, write offs, mark down, refunds, pricing, as per CEO policies and procedures.
• Lead and manage employee in the business units in accordance with contemporary human resource principles including mentoring assistant store managers in store presentation and merchandising principles, performance management, WH&S, policy and procedure and industrial instrument.
• Ensure high level of customer service is maintained.
• Manage wages within budget.
• Develop and implement employee rosters.
• Monitor store merchandising and store specials effectiveness in conjunction with the Regional Manager Operations and Buying Department.
• Manage equipment.
• Monitor store presentation in conjunction with the Regional Manager.
• Manage all stocktakes within time frames and in accordance with CEO Policy and Procedure.
• Assist with quarterly written assessment of the business units.
• Monitor WH&S to ensure employee safety and a safe workplace.
• Other duties as directed by the Regional Manager.

Competency

• To perform the job successfully, an individual should demonstrate the following competencies:
• Business Acumen – Understands business implications of decisions; Aligns work with strategic goals.
• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service – Responds promptly to customer needs; Meets commitments.
• Interpersonal Skills – Maintains confidentiality.
• High level written and oral communication skills.
• Teamwork – Contributes to building a positive team spirit.
• Cost Consciousness – Conserves organisational resources.
• Ethics – Treats people with respect; Keeps commitments.
• Organisational Support – Completes administrative tasks correctly and on time.
• Planning/Organizing- Prioritises and plans work activities.
• Dependability – Keeps commitments.

Essential Requirements

• Experience with shrinkages, data entry, write offs, mark downs, refunds, shelf ticketing, cash transfers, overrides, and daily cash balances as per CEQ policies and procedures.
• Experience in supervising employees in accordance with contemporary human resource principles including mentoring employees in store presentation and merchandising principles, performance management and WH&S.
• Demonstrated ability to develop and implement employee rosters and assist the store manager to maximise employing resources.
• Excellent customer service.
• Ability to assist with stock takes.
• Demonstrated ability to manage the operations of a store and equipment in accordance with the Australian New Zealand Food Safety Standards Code.
• Ability to monitor WH&S to ensure employee safety and a safe workplace.
• Ability to work in a cross-culture team environment.
• Current Police check (no more than 3 months old)

Desirable

• Certificate III or IV in Retail
• Food Safety Certificate
• Workplace Health and Safety Certificate

Work Environment

The position is based across Remote FNQ Communities including the Torres Strait Islands.

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.

Our key benefits:

• 5 weeks annual leave & 17.5% leave loading
• Ability to Salary Sacrifice up to $15,000.00 p.a. (meals & entertainment options)
• Accommodation, Electricity and Utility bills covered.
• Employee assistance program (counselling & support services) available
• Opportunity for career growth
• Workplace health and wellbeing initiatives
• Laptop & Mobile phone

Applications Welcome 

If you are interested in joining our team, we welcome all applications

Check out our Current Seek Listings here

First Nations people are encouraged to apply.